Shipping & Returns

SHIPPINg

The courtyard candle co. products are shipped VIA COURIER and can be expected within 7 business days.

RETURNS AND REFUNDS

The Small Print

We understand that buying candles online is tricky business. You are entitled to a store credit within 14 days of purchase if you change your mind. The item must be unused and in the same condition that you received it. It must also be in the original packaging. In this instance, shipping will be at the expense of the customer.

We do our best to ensure your candle reaches you in perfect condition. We use Australia Post and a courier service to ship our items. If your item arrives damaged please take a photo and email info@thecourtyardcandleco.com within 3 days so we can follow this up.

If your product does not perform as expected and you have followed the recommended candle care procedures, you are entitled to a full refund or exchange.

Please email us at info@thecourtyardcandleco.com as soon as possible and we will organise payment.